Change of Mind – I don’t like the products I ordered
Should you wish to return an item that you’ve purchased, please email us at email@example.com. You will need to ship us back the item and a credit voucher will be issued to you once we have received the items and inspected them. The credit voucher can be used for online purchases only. Please be advised that the items must meet the following conditions before an online credit will be issued:
- You contact us within 7 days of receiving your order, citing your order number and intention to return the goods
- You return the product(s) within 7 days of contacting us
- Product(s) must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner
- Product(s) purchased as part of a set or a multi-item pack must be returned as a whole set
- Gifts with purchase and samples must also be returned if it is included in the original purchase.
- Items marked as “Clearance” or “sale” are non-exchangeable and non-returnable
- Your returned goods must be accompanied by an official Return Authorization Form from us (obtained by contacting customer service)
Please include a note with your name and your Order Number for our reference. Please email us at firstname.lastname@example.org with your courier tracking number/ID.
Note: Shipping costs will not be refunded by Bondi Bodz and refund will only be via an online credit voucher. The credit voucher can be used for online purchase only.
Please note: Custom made products, bulk purchases and clearance items are non-returnable.
Incorrect or Faulty goods
Our goods come with guarantees that cannot be excluded under Australian federal Law. If an item you receive is defective or incorrect, we will replace it with a non-defective item or provide you with a refund of the cost of the item, provided that:
- You contact us at email@example.com within 7 days of receiving the item, citing your order number and identifying the defect
- You return the item within 7 days of contacting us. Items purchased as part of a kit, set or a multi-item pack must be returned as a whole set
We will send you a return label to use in order to return us the defective or incorrect item.
This policy does not apply to change-of-mind returns, or for reasons that the product doesn’t suit your skin tone or similar. If you change your mind about the product, please see our Change of Mind Returns Policy above.
Refunds will only be made to original payment method. For refunds requested over 30 days of completing a payment, a credit voucher will be given in place of a refund.
I haven’t received my refund /credit yet
Please email firstname.lastname@example.org to follow up on the status of your refund.