I haven’t received any updates on my order

For an update on your order, please email your order number to contact@bondibodz.com.au to check the status of your order.

Do you ship to P.O Box or Parcel Lockers?

We only ship to valid residential or home addresses to which we can ship the order. Bondi Bodz will not be liable for any lost orders should you request for your order to be delivered without any signature.

I entered the wrong address, what should I do?

The delivery address for an order must be a valid residential address – we do not ship to PO Boxes or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been placed.

In the event that the wrong address is indicated in the order, and the package is delivered, Bondi Bodz will not be liable for any replacement or refund.

The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

What should I do if my order has not arrived?

To track and check the status of your order please click the link attached in your shipping confirmation email and enter your tracking number. We will notify you via email when your package is in transit and ready for delivery.

How can I track my order?

Once your order has been processed, you will receive an email from us with a tracking number and link.

I’m having problems with the tracking

In a few cases, the carrier takes 1-2 business days to register your shipment status. If after this time, your tracking number is still not working, please contact us at contact@bondibodz.com so we can look into this for you.

Once dispatched, how long will my order take?

Shipping times will vary based on your region and location. See below estimated breakdown by region.

Australia & NZ

All orders are shipped from our Sydney warehouse. Delivery options are presented at checkout and will depend on the contents of your order. 

For all orders within Australia we offer Standard and Express shipping options displayed at checkout.

Unless you have selected Express Post at checkout, shipping generally takes 2-7 business days, this applies from the day your order has been dispatched.

For all International orders we only offer standard shipping and shipping generally takes 7-14 business days. This applies from the day your order has been dispatched. 

When will my order be dispatched?

Generally, if you place your order before 10am on a weekday AEST we will aim to dispatch the same day. Orders are processed and shipped Mondays to Fridays only, excluding bank holidays. 

During promotional sale periods please allow for additional delays but we will endeavour to dispatch your order as soon as possible.

Do you ship internationally?

We currently ship to the United States, Australia, New Zealand, Canada and United Kingdom

 How much does shipping costs?

Domestic/Australian Shipping Costs Mentioned Below:

Rest of the World/International Shipping Costs: A$20.00